Privacy Policy
This Privacy Policy explains how Servis poljoprivrednih strojeva, owned by Darko Lončar collects, processes, stores and protects the personal data of users of the website https://proizvodi.servisloncar.hr.
1. Data Controller
The controller responsible for the processing of personal data within the meaning of the General Data Protection Regulation (GDPR) is:
Servis poljoprivrednih strojeva, owned by Darko Lončar
Staroplavnička ulica 30
43000 Bjelovar
Croatia
E-mail: info@servisloncar.hr
Telephone: +385 (0)43 237 929
2. Personal Data We Collect
Through this website we may collect the following personal data:
- first and last name,
- company or business name, where applicable,
- e-mail address,
- telephone number,
- information provided in your message or quotation request,
- technical information relating to your use of the website, such as your IP address, browser type, device information and browsing behaviour.
Personal data is collected only when you voluntarily provide it by submitting a form or when its processing is necessary for the operation, security or statistical analysis of the website in accordance with your cookie preferences.
3. Purposes and Legal Bases for Processing
We process personal data for the following purposes:
- responding to enquiries,
- processing quotation requests,
- communicating with customers and prospective customers,
- providing information about our products and services,
- complying with legal, accounting and administrative obligations,
- protecting the website against spam and misuse,
- analysing website usage where you have consented to the use of analytical cookies.
The legal bases for processing personal data are:
- taking steps prior to entering into a contract at the request of the data subject,
- performance of a contract,
- compliance with legal obligations,
- legitimate interests,
- your consent, where required.
4. Contact Form and Quotation Request Form
Our website provides a contact form and a quotation request form.
When you complete either form, we process only the information you choose to provide, such as your name, e-mail address, telephone number, company name and the content of your enquiry or quotation request.
The information is used solely to respond to your enquiry, prepare a quotation, answer questions regarding our products or services, or continue business communication with you.
Your personal data will not be used for newsletters or marketing communications unless you have explicitly consented to such use.
5. Google Analytics
This website uses Google Analytics to analyse how visitors use our website.
Google Analytics collects statistical information such as the number of visitors, pages viewed, time spent on the website, browser type, device type and traffic sources.
Google Analytics is activated only with your consent through our cookie banner. You may refuse analytical cookies or withdraw or modify your consent at any time.
The information collected through Google Analytics is used exclusively for statistical purposes and to improve the content, functionality and user experience of our website.
6. Google reCAPTCHA
Our website uses Google reCAPTCHA to protect our online forms against spam, automated submissions and other forms of misuse.
When Google reCAPTCHA is used, Google may process certain technical information, including your IP address, browser information, device information and your interaction with the website.
This processing is carried out solely to ensure the security of our website and to prevent abuse of our online forms.
7. Google Maps
Our website may use Google Maps to display the location of our business.
Google Maps content is loaded only after you have given your consent through our cookie banner. If you do not provide your consent, the map will not be displayed or will be replaced with a placeholder.
When Google Maps is loaded, Google may process technical information such as your IP address, browser information and device information.
8. YouTube
Our website may contain embedded YouTube videos.
YouTube content is loaded only after you have given your consent through our cookie banner. If you do not provide your consent, the video will not be displayed or will be replaced with a placeholder.
When YouTube content is loaded or played, Google may process certain technical information relating to your device and your use of the website.
9. Google Fonts
Our website uses Google Fonts that are hosted locally on our own server.
As a result, no font files are loaded from Google’s servers when you visit our website, and no personal data is transmitted to Google in connection with the display of fonts.
10. Cookies
Our website uses cookies to ensure the proper technical operation of the website, maintain security, display third-party content and, subject to your consent, analyse website usage.
You can manage, change or withdraw your cookie preferences at any time through our cookie banner or by using the cookie settings link available on our website.
Detailed information about the cookies used on this website can be found in our Cookie Policy.
11. Sharing of Personal Data
We do not sell, rent or disclose your personal data to third parties for marketing purposes.
Personal data may be shared with trusted service providers only where this is necessary for the operation of our website or the provision of our services. Such providers may include web hosting providers, IT service providers, website maintenance providers, accounting service providers and suppliers of technical services used on our website.
These service providers are permitted to process personal data solely in accordance with our instructions and applicable data protection legislation.
12. Transfers of Personal Data Outside the European Economic Area
Some of the services used on this website are provided by Google. As a result, the use of these services may involve the transfer of personal data to countries outside the European Economic Area (EEA).
Where such transfers take place, they are carried out using appropriate safeguards in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR).
13. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected.
Information submitted through the contact form or quotation request form is retained for as long as necessary to respond to your enquiry, prepare a quotation and maintain further business communication.
Personal data forming part of accounting, tax or other legally required records will be retained for the periods prescribed by applicable legislation.
Where personal data is processed on the basis of your consent, it will be retained until you withdraw your consent, unless another legal basis requires a longer retention period.
14. Your Rights
Under the GDPR, you have the right to:
- request access to your personal data,
- request the rectification of inaccurate or incomplete personal data,
- request the erasure of your personal data,
- request the restriction of processing,
- object to the processing of your personal data,
- request the portability of your personal data,
- withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at:
If you believe that your personal data has been processed in breach of applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.
In the Republic of Croatia, the competent supervisory authority is:
E-mail: azop@azop.hr
Website: www.azop.hr
15. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or destruction.
Access to personal data is restricted to individuals who require such information in order to perform their professional duties or provide the relevant services.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, our data processing activities or applicable legal requirements.
The most recent version of this Privacy Policy will always be published on this website.
Last updated: July 5, 2026